Terms & Conditions
These Terms and Conditions govern access to and usage of Abstract One CRM services.
By using our services, customers acknowledge acceptance of these terms.
1. Definitions
For the purpose of these terms:
- “Platform” means Abstract One CRM services
- “Customer” means subscribing organizations or users
- “User” means authorized account holders
- “Services” means CRM products and related tools
2. Service Description
Abstract One CRM provides software solutions for real estate businesses to manage:
- Leads and enquiries
- Projects and inventory workflows
- Follow-ups and sales processes
- Team management activities
- Reporting and analytics
- Automation and integrations
Features may change periodically to improve platform performance.
3. Data Security and Protection
We implement commercially reasonable security measures designed to protect customer information against unauthorized access, accidental disclosure, misuse, modification, or destruction.
Security practices may include:
- Role-based access management systems
- Encrypted authentication mechanisms
- Activity logging and monitoring systems
- Controlled access to sensitive information
- Periodic infrastructure maintenance activities
Although we apply security measures, no internet-based service can guarantee complete security.
3. Account Registration Responsibilities
Customers are responsible for:
- Providing accurate account information
- Maintaining password confidentiality
- Restricting unauthorized access
- Managing employee access permissions
- Updating outdated information promptly
Customers remain responsible for activities performed through their accounts.
4. Subscription and Billing Terms
Platform access is provided through paid subscription plans.
Important conditions include:
- Subscription plans operate on prepaid basis
- Payments must be completed before activation
- Taxes may apply separately where applicable
- Delayed payments may restrict access
- Pricing may change in future plans
5. User Conduct and Acceptable Usage
Users agree not to:
- Misuse platform infrastructure intentionally
- Upload harmful or malicious software
- Attempt unauthorized access activities
- Interfere with service operations
- Violate applicable laws or regulations
Violation may result in suspension or termination.
6. Customer Data Responsibilities
Customers remain responsible for:
- Data accuracy and completeness
- Customer consent collection
- Compliance with privacy regulations
- Uploaded content legality
- Backup requirements if necessary
7. Service Availability
We aim to provide reliable services but cannot guarantee uninterrupted availability.
Interruptions may occur because of:
- Scheduled maintenance activities
- Infrastructure upgrades
- Third-party outages
- Security incidents
- Unexpected technical failures
8. Intellectual Property Rights
All rights related to software, branding, design, workflows, and platform functionality remain exclusively owned by Abstract One CRM.
Customers receive limited, non-transferable rights to use the services.
9. Third-Party Services
Some features depend upon external providers.
These may include:
- WhatsApp providers
- Payment gateways
- Telephony systems
- Hosting services
- Advertisement platforms
We are not responsible for third-party failures.
10. Suspension and Termination
Accounts may be suspended or terminated because of:
- Non-payment issues
- Security concerns
- Policy violations
- Fraudulent activities
- Misuse of services
11. Limitation of Liability
Abstract One CRM shall not be liable for:
- Lost business opportunities
- Revenue losses
- Data loss caused externally
- Third-party service failures
- Indirect or consequential damages
12. Governing Law
These terms shall be governed according to laws applicable in India.
Jurisdiction shall remain under courts located in Navi Mumbai.
13. Modifications to Terms
We reserve the right to modify these terms at any time.
Continued platform usage indicates acceptance of updated terms.