Refund & Cancellation Policy
At Abstract One CRM, we strive to provide reliable software services, onboarding assistance, automation solutions, and customer support for real estate businesses. This Refund & Cancellation Policy explains payment terms, cancellation rules, subscription handling, data export procedures, and refund eligibility.
By subscribing to or using Abstract One CRM services, customers acknowledge and agree to this policy.
1. No Refund Policy
Abstract One CRM follows a strict no-refund policy.
All payments made towards subscriptions, onboarding charges, implementation fees, customization services, setup activities, training sessions, consulting services, and platform access are non-refundable.
Once onboarding has started, account access has been activated, or services have been provisioned, customers shall not be eligible for:
- Full refunds
- Partial refunds
- Unused subscription reimbursements
- Service credits against future invoices
- Refunds for unused licenses or features
- Early termination reimbursements
2. Subscription-Based Services
Abstract One CRM operates on prepaid subscription plans.
Subscription plans may vary depending upon:
- Number of users
- Selected addons
- Project requirements
- Automation requirements
- Implementation scope
Customers are responsible for selecting suitable plans before purchase.
3. Subscription Cancellation Policy
Customers may request cancellation of future renewals at any time.
Cancellation requests:
- Do not automatically trigger refunds
- Do not shorten active subscription periods
- Do not affect previously paid invoices
- Apply only for future billing cycles
Customers retain service access until their current subscription validity expires.
4. Non-Renewal Policy
Customers who choose not to renew subscriptions understand that:
- Platform access may stop after expiry
- Login access may become unavailable
- Automation workflows may stop functioning
- Integrations may stop processing data
- Reporting dashboards may become inaccessible
- Team accounts may be disabled
Services automatically expire after subscription completion unless renewed.
5. No Refund for Partial Usage
Customers shall not receive refunds for:
- Partially used subscription periods
- Unused modules or features
- Reduced team usage
- Temporary inactivity
- Lower platform adoption
- Employee turnover or staff changes
Subscription charges remain applicable irrespective of usage levels.
6. No Refund for Onboarding, Setup, & Implementation
The following services are strictly non-refundable once initiated:
- Onboarding activities
- CRM setup processes
- Data migration support
- Team training sessions
- Configuration services
- Automation setup
- API integrations
- Consultation activities
- Custom workflow implementation
Resources allocated for implementation cannot be reversed after work begins.
7. Upgrade and Downgrade Policy
Subscription upgrades may require additional charges.
Customers acknowledge:
- Upgrades may increase pricing
- Downgrades during active cycles do not qualify for refunds
- Mid-cycle plan reductions do not generate credits
- Additional modules may incur separate charges
Plan modifications become effective according to billing policies.
8. Payment Failure and Billing Responsibility
Customers are responsible for maintaining valid payment methods.
Refunds shall not be issued due to:
- Failed auto-renewals
- Expired cards
- Insufficient balances
- Payment gateway issues
- Banking delays
- Incorrect billing information
Delayed payments may impact service continuity.
9. Account Suspension and Termination
Refunds shall not be issued if accounts are suspended or terminated because of:
- Policy violations
- Fraudulent activities
- Security risks
- Unauthorized access attempts
- Illegal platform usage
- Non-payment issues
Service restrictions caused by violations remain customer responsibility.
10. Data Export Process After Cancellation or Expiry
Upon subscription cancellation, expiry, or non-renewal, customers may receive exported business information.
Exported information may include:
- Lead databases
- Current reports
- Customer information
- Latest lead remarks
- Follow-up records
- Project-related information
- User-generated business data
Export formats may include:
- Excel (.xlsx) files
- CSV (.csv) files
Data exports shall only be delivered to the registered Super Admin email address associated with the account.
11. Data Export Timelines
Customers are responsible for requesting required exports before subscription expiry.
Export processing time may vary depending upon:
- Data volume
- Number of records
- Complexity of exports
- Support workload
- Operational constraints
Large exports may require additional processing time.
12. Data Retention and Permanent Deletion
After subscription expiry or cancellation:
- Data may remain temporarily stored
- Archived copies may exist temporarily
- Information may later be permanently removed
- Deleted information may become unrecoverable
Abstract One CRM reserves the right to permanently remove inactive customer data after internal retention periods.
13. Reactivation Policy
Expired accounts requiring reactivation may require:
- New subscriptions
- Fresh onboarding activities
- Revised pricing plans
- Additional setup charges
- Updated implementation processes
Previous pricing structures may not remain applicable.
14. Taxes and Government Charges
Applicable taxes, payment processing fees, transaction charges, government levies, and statutory deductions remain non-refundable under all circumstances.
15. Policy Updates
Abstract One CRM reserves the right to modify this policy periodically.
Updated versions become effective immediately after publication.
Continued use of services indicates acceptance of revised policies.