Privacy Policy
Last Updated: 08/06/2026
At Abstract One CRM, we are committed to protecting the privacy, confidentiality, and security of our customers’ information. This Privacy Policy explains how we collect, use, store, process, and protect information when businesses, employees, channel partners, and users access our services.
By using Abstract One CRM, you agree to the collection and usage practices described below.
1. Information We Collect
We collect information necessary for providing CRM services, improving user experience, and maintaining platform security.
Business Information
We may collect business-related information including:
- Company name and registered business information
- Business contact details and office addresses
- GST details and billing information
- Subscription and payment-related information
- Company branding assets uploaded by customers
User Account Information
To create and manage accounts, we may collect:
- User full names and designations
- Email addresses and mobile numbers
- User login credentials and passwords
- Department names and assigned roles
- User activity and login history
CRM and Customer Data
Customers may store various business records inside the platform, including:
- Lead and enquiry information
- Customer names and contact details
- Project and inventory-related information
- Follow-up records and communication history
- Call notes, remarks, and sales updates
- Uploaded files and documents
Technical and Usage Information
For improving service quality and maintaining security, we may collect:
- Browser type and operating system details
- Device identifiers and IP addresses
- Login timestamps and activity logs
- Platform usage behavior and interactions
- Error logs and diagnostic information
2. How We Use Collected Information
Information collected through our platform may be used for:
- Providing access to CRM services and features
- Managing subscriptions and customer accounts
- Supporting automation and workflow functionalities
- Improving platform performance and stability
- Sending important updates and notifications
- Generating analytics and reporting insights
- Detecting fraud, misuse, or security risks
- Providing customer support and troubleshooting
3. Data Security and Protection
We implement commercially reasonable security measures designed to protect customer information against unauthorized access, accidental disclosure, misuse, modification, or destruction.
Security practices may include:
- Role-based access management systems
- Encrypted authentication mechanisms
- Activity logging and monitoring systems
- Controlled access to sensitive information
- Periodic infrastructure maintenance activities
Although we apply security measures, no internet-based service can guarantee complete security.
4. Data Ownership and Customer Rights
All customer business information uploaded or created within the platform remains the property of the customer.
This includes:
- Lead databases
- Customer records
- Project information
- Reports and analytics
- Follow-up activities
- Uploaded documents
Abstract One CRM acts only as a service provider for managing and processing such information.
5. Information Sharing and Disclosure
We do not sell, rent, or trade customer data to third parties.
Information may be shared only under limited situations:
- With payment gateway providers for billing
- With hosting and infrastructure partners
- To comply with applicable legal requirements
- For resolving security or fraud concerns
- When authorized by the customer
6. Third-Party Integrations
Customers may integrate external services with our platform.
Examples include:
- WhatsApp service providers
- Advertising platforms
- Telephony systems
- API integrations
- Marketing automation tools
Abstract One CRM is not responsible for third-party privacy practices or service failures.
7. Cookies and Tracking Technologies
We may use cookies and tracking technologies for:
- Maintaining user sessions securely
- Improving platform performance
- Monitoring system usage patterns
- Enhancing customer experience
- Supporting authentication mechanisms
Users may disable cookies, though certain functionalities may become unavailable.
8. Data Retention Policy
Customer information may remain stored while subscriptions remain active.
Data retention periods may vary depending upon:
- Subscription status
- Legal obligations
- Support requirements
- Operational requirements
- Customer requests
Data handling after cancellation follows our Refund and Cancellation Policy.
9. Children's Privacy
Our services are intended for businesses and professional users.
We do not knowingly collect personal information from children below applicable legal age limits.
10. Changes to Privacy Policy
We reserve the right to modify this Privacy Policy whenever necessary.
Updated policies become effective immediately after publication on our platform.
11. Google Account and Google Sheets Integration
11.1 Information We Access from Google
When a user voluntarily connects their Google Account, Abstract ONE accesses only the information necessary to provide the requested functionality.
This may include basic Google Account information, such as the user’s email address, and access to specific Google Sheets that the user has explicitly authorized.
Abstract ONE does not access Google Account information or Google Sheets beyond the permissions granted by the user.
Google user data is not used for advertising, marketing, profiling, or any purpose unrelated to the functionality requested by the user.
Google user data is not sold, rented, or shared with third parties for advertising or marketing purposes.
11.2 Google Workspace API Data and AI Integration
Abstract ONE CRM integrates third-party artificial intelligence services, including OpenAI and Google Gemini, to provide AI-powered CRM functionalities.
Our Google Sheets integration operates independently of these AI services.
- Google Sheets data accessed through Google Workspace APIs is used exclusively for user-authorized CRM synchronization, import, export, and workflow operations.
- Google Workspace API user data is not transmitted to OpenAI, Google Gemini, or any other third-party AI/ML service.
- Raw, aggregated, anonymized, or derived Google Workspace API data is not included in AI prompts or API requests.
- Google Workspace API data is not used to create, train, fine-tune, or improve generalized or foundational artificial intelligence or machine learning models.
- Google Workspace API data is not sold, shared for advertising, or used for unrelated purposes.
Our AI-powered CRM functionalities operate separately from Google Workspace API data processing.
11.3 Google API Services User Data Policy — Limited Use Compliance
Abstract ONE CRM’s use of information received from Google Workspace APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
The use of raw or derived user data received from Google Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.
We do not use, transfer, or sell Google Workspace API user data for developing, training, or improving generalized or foundational artificial intelligence or machine learning models.
Google Workspace API data is accessed and processed only to provide the user-facing functionality explicitly authorized by the user, in accordance with Google’s Limited Use requirements.
12. Contact Information
For billing or cancellation-related concerns:
Product Name: Abstract One
Support Email:
info@abstractone.in
Powered By: Abstract Digital World Pvt. Ltd.
By subscribing to, renewing, or continuing to use Abstract One CRM services, customers acknowledge and agree to this Refund & Cancellation Policy.